Refund Policy

LessonInc is committed to fair and transparent refunds. This policy applies to all payments made through our platform including tution fees, student access plans, tutor subscriptions, and M-Coin purchases.

1. Tution Fee Refunds

Situation	Refund Amount	Timeframe
Tutor drops the assignment without genuine reason	100% of remaining balance	3–5 business days
Tutor does not show up for confirmed sessions	100% for missed sessions	3–5 business days
Student requests cancellation within 24 hours of payment	100% refund	3–5 business days
Student cancels after 24 hours but before first session	80% refund (20% processing fee)	5–7 business days
Complaint upheld against tutor (mid-assignment)	Pro-rated refund for remaining sessions	5–7 business days
Student drops assignment without reason	No refund	—

2. Student Access Plan Refunds

• Day Pass (₹29): Non-refundable once activated
• Monthly Plan (₹99): Full refund if requested within 24 hours and no tutors contacted. No refund after that.
• Yearly Plan (₹599): Pro-rated refund for remaining months if requested within 7 days of purchase and fewer than 3 tutors contacted

3. Tutor Subscription Refunds

• Monthly (₹99): Full refund within 24 hours of purchase. No refund after that.
• Half-Yearly (₹474): Refund within 48 hours only. No refund after that.
• Yearly (₹588): Pro-rated refund for remaining months if requested within 7 days and no subscribers benefit has been used

4. M-Coin Pack Refunds

M-Coin purchases are non-refundable once coins have been credited to your wallet. If coins were not credited due to a payment failure, a full refund is processed automatically within 5–7 business days.

5. How to Request a Refund

• Email us at refunds@lessoninc.online with your registered mobile number, transaction ID, and reason for refund
• For urgent cases, WhatsApp us at the support number listed on the Contact page
• Refund requests must be submitted within the timeframes specified above
• Refunds are processed to the original payment method only

6. Refund Processing Time

Once approved, refunds are processed within 3–7 business days. The time for the amount to reflect in your account depends on your bank or payment provider (typically 5–10 business days).

7. Disputes

If you believe a refund was incorrectly denied, you may raise a dispute from your student dashboard within 24 hours of the denial. Our team will review and respond within 48 hours.

8. Contact

For refund queries: refunds@lessoninc.online