Refund Policy

Revised: 17 September 2026

This policy explains cancellation and refunds for services made available through LessonInc. The price, scope, term, taxes and any service-specific cancellation conditions shown and agreed before payment are part of your order. Statutory rights and remedies are not restricted by this policy. We do not promise refunds for hiring outcomes or learning outcomes that were never guaranteed.

1. School recruitment: onboarding and membership

• Before payment: an approved School may activate its login without purchasing recruitment access; no onboarding charge becomes due merely from credential creation.
• After successful payment: the separately agreed one-time onboarding fee covers verification, account setup and activation work. The agreed 3-, 6- or 12-month membership covers access for its stated term and teacher-unlock allowance (0 = unlimited). These charges are ordinarily non-refundable once the respective service has been supplied or access activated, except where applicable law, the written agreement, or our own failure requires otherwise.
• School withdraws after activation: unused months, unposted vacancies, unused tutor-profile unlocks, lack of candidate matches or failure to hire do not by themselves entitle the School to a refund. We may offer a discretionary credit or adjustment, without creating a general entitlement.
• Failure by LessonInc: if we cannot activate paid access within a reasonable period after confirmed payment and cannot remedy the problem, we will offer an appropriate refund or other remedy consistent with law and the agreed service.
• Verification denied or cancelled: payment should not be collected before approval. If a mistaken payment is accepted for a School that cannot be approved, we will investigate and refund any amount for services not supplied, subject to applicable law and disclosed lawful deductions, if any.
• Expiry and renewal: access ends or is restricted at the agreed term’s end. Renewal is a separate purchase unless an explicitly disclosed and authorised renewal arrangement applies.

2. Optional tutor recruitment charges

Fees for paid directory visibility or Admin recommendation are optional and apply only when a separately described offering has been enabled and explicitly purchased. Before checkout we will state the fee, what is delivered, any term and refund conditions. Once the purchased placement or recommendation service is delivered, dissatisfaction with interview or hiring results alone does not create a refund entitlement. If a charged service is not delivered because of LessonInc’s failure, we will review an appropriate refund or remedy. No automatic recommendation charge applies in the absence of a completed, disclosed paid purchase.

3. Tuition payments and cancellations

Tuition bookings can involve commitments and payments to independent tutors. Any advance, commission, cancellation window, completed-session charge, replacement arrangement and refund eligibility must be disclosed in the booking terms before checkout. Completed sessions are ordinarily not refundable solely because a student changes their mind. Verified non-delivery, material service failure, duplicate charges or tutor no-shows will be reviewed for appropriate refunds, rebooking or other remedies under the applicable agreement and law. We will not apply an undisclosed blanket percentage or automatically forfeit all advance fees.

4. Student access, tutor subscriptions, courses and M-Coins

Passes, subscriptions, video courses and credit packs are subject to the specific purchase terms displayed at checkout. Access or consumable credit already provided or used is ordinarily non-refundable for a simple change of mind, except where law or the agreed order provides otherwise. If paid access or purchased credits fail to be delivered, contact us so we can restore service or assess a refund. We do not promise fixed prices or refund windows that are absent from the current checkout.

5. Duplicate, unsuccessful and unauthorised payments

Report duplicate charges, money debited without confirmed access, or suspected unauthorised payments promptly, including payment reference and registered email. We will investigate against payment-provider records, reverse confirmed duplicate or unsuccessful captures where appropriate, and cooperate with the payment provider or bank’s applicable dispute process. Payment reversal timing is controlled in part by the provider and financial institution.

6. Requesting and processing a refund

Email support@lessoninc.online with “Refund Request”, your account email, transaction reference, amount, date, service purchased and a concise explanation. Do not send full card details, passwords, OTPs or sensitive salary documents. We may seek reasonable evidence to verify ownership and delivery. Approved refunds are ordinarily returned to the original payment method where technically and legally possible; timing varies by payment provider and bank. We will communicate the decision and any applicable next steps without promising an unsupported fixed settlement date.

7. Complaints and statutory rights

If you disagree with a refund decision, reply to the same support thread for review. Nothing in this policy excludes rights to raise a payment dispute, make a complaint to an applicable authority or pursue remedies provided by law. Any school-specific written agreement prevails for that purchase only to the extent lawful and expressly agreed.